Accessibility Statement for the Coggi App

This accessibility statement applies to the Coggi App mobile application. This app is run by Harmony Studios Ltd.

We want as many people as possible to be able to use this mobile application. We know some parts of this app are not fully accessible:

  • the text and images will adjust according to your device settings 

  • You can change the colour of Coggi in the customise section

  • you cannot change the colour or fonts within the app

  • the text contents may not be fully accessible to screen reader software

  • our pages may be difficult to navigate in landscape orientation

Feedback and contact information

If you need information on this mobile application in a different format like accessible PDF or large print:

  • phone 07713265596

  • email pep@coggi.co.uk

We’ll consider your request and get back to you in 7 working days.

Reporting accessibility problems with this mobile application

We’re always looking to improve the accessibility of this mobile application. If you find any problems not listed on this page or think we’re not meeting accessibility requirements, contact: Pep Stonor by email pep@coggi.co.uk  

Enforcement procedure

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’). If you’re not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS).

Technical information about this mobile application’s accessibility

Coggi Ltd is committed to making its mobile application accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.

Compliance status

This mobile application is partially compliant with the Web Content Accessibility Guidelines version 2.1 AA standard, due to the non-compliances and exemptions listed below.

Non-accessible content

The content listed below is non-accessible for the following reasons.

  • you cannot change the colour or font of text

Non-compliance with the accessibility regulations

Some images do not have a text alternative, so people using a screen reader cannot access the information. This fails WCAG 2.1 success criterion 1.1.1 (non-text content).

We plan to add text alternatives for all images by September 2024. When we publish new content we’ll make sure our use of images meets accessibility standards.

Disproportionate burden

Navigation and accessing information

  • It’s not always possible to change the device orientation from horizontal to vertical without making it more difficult to view the content.

  • It may not be possible for Text to Speech screen reader software to work 

Interactive tools and transactions

  • It’s not possible for users to change colour and font, nor line spacing.

We’ve assessed the cost of fixing the issues with navigation and accessing information, and with interactive tools and transactions. We believe that doing so now would be a disproportionate burden within the meaning of the accessibility regulations. We will make another assessment likely to be in a year’s time.

Content that’s not within the scope of the accessibility regulations

  • None we are aware of

What we’re doing to improve accessibility

Our accessibility roadmap shows how and when we plan to improve accessibility on the Coggi app..

Preparation of this accessibility statement

This statement was prepared on 25th June 2023

This mobile application was last tested on 30th June 2023. The test was carried out by The Coggi Ltd  Team.